Last updated: 12 July 2026
This Policy explains, in accordance with the transparency obligations of Regulation (EU) 2024/1689 (the "AI Act") and Articles 13–14 GDPR, which artificial intelligence systems SLP Command uses, what they receive, their limitations, and the human oversight applied to them.
When you record a Speaking response, your audio is sent to OpenAI's Whisper model for speech-to-text transcription. The resulting transcript is used as input for evaluation.
Your Speaking transcripts and Writing responses are evaluated by OpenAI GPT models. Evaluation covers:
Listening exercises and pronunciation models are generated using ElevenLabs text-to-speech technology, from exercise text only. No personal data is sent to ElevenLabs.
The live AI Speaking Coach is a spoken conversation with an AI agent, provided by ElevenLabs. It is optional, is entered only after you give explicit consent on the consent screen, and is separate from recorded Speaking Practice. During a session your microphone audio and the agent's spoken replies pass through ElevenLabs in order to hold the conversation in real time.
When you open a support conversation inside the app or on the website, the messages you write and the assistant's replies are processed by xAI's Grok model to produce an answer. This is used only for support. It plays no part in evaluating, scoring or assessing your work, and it does not receive your exam answers, your Speaking audio or your scores.
The recommendation engine and the Intelligence Dashboard — what to practise next, weakness profiles, mastery and readiness — are not powered by external AI inference. They are deterministic statistical computations performed on your own historical results within our own infrastructure.
This paragraph previously read "Adaptive Coach and Intelligence Dashboard". That wording could be read as covering the live AI Speaking Coach described above, which is external AI inference. The heading has been made specific so the two cannot be confused.
We do not send your name, email address, account identifier, or any other directly identifying information to an AI provider together with your Content.
SLP Command has assessed whether its AI-based evaluation features fall within Annex III of the AI Act (high-risk AI systems used for the evaluation of learning outcomes).
Our conclusion, reviewed as of the date of this Policy, is that the Service does not constitute a high-risk AI system under Annex III, because:
This classification is reviewed whenever the Service's use context changes materially — in particular, before any institutional, governmental, or academy-facing deployment in which AI Feedback could feed into a real admission, certification, or personnel decision. Should such a deployment occur, SLP Command commits to re-conducting this assessment and, if the high-risk threshold is met, implementing the corresponding obligations under Articles 9–15 of the AI Act before that deployment goes live.
You are informed, both in this Policy and at the point of interaction within the Service, that you are interacting with an AI system when receiving Speaking or Writing feedback. AI-generated transcripts and evaluations are clearly labelled as such within the Service interface.
SLP Command reviews aggregate AI Feedback quality on an ongoing basis and maintains a "Report a Problem" channel through which any user may flag inaccurate or inappropriate AI output for human review. No automated system within the Service takes any action against a user's account, access, or standing based solely on AI Feedback content.
Your audio and text are processed by AI providers acting as sub-processors under data processing agreements. For full details on retention, deletion, and your GDPR rights, see the Privacy Policy and the Subprocessors page.
To report an AI-related error or concern: support@slpcommand.com. For AI Act or governance queries: legal@slpcommand.com.